Cancellation & Refund Policy

How to cancel

1. Send your cancellation in writing (email or WhatsApp) with your booking reference.
2. We confirm receipt and tell you the charges that apply.
3. We request refunds from airlines and hotels where their rules allow.
4. We pay your refund to the original payment method or your bank account.

Cancellation charges

Charges depend on how close to departure you cancel:

[OWNER TO CONFIRM: cancellation fee schedule (e.g. % charged at 60+, 30–59, 15–29 and under 15 days before departure)]

In addition, the following are normally non-refundable once paid or issued: Saudi visa fees, issued airline tickets (subject to the airline's own rules), and non-refundable hotel nights during peak seasons such as Ramadan and Hajj.

Visa refusal

If a visa is refused by the Saudi authorities, we refund the package price less visa fees and any costs already paid to suppliers that cannot be recovered.

Changes or cancellations by us

If we cancel your package, or must make a major change you do not accept, you may choose a comparable alternative or a full refund of the money paid to us for the affected services.

Refund timing

We aim to pay refunds within [OWNER TO CONFIRM: refund processing time] of receiving funds back from suppliers. Airline refunds can take longer because they depend on the airline.

Unused services

No refund is due for services not used after departure (for example, leaving a hotel early), unless the supplier refunds us.

Contact

• Email: Hotels@Clicktohotel.com
• Phone / WhatsApp (Saudi Arabia): +966 59 790 0600
• Pakistan office: [OWNER TO CONFIRM: Pakistan office address]
• Ministry of Religious Affairs licence: [OWNER TO CONFIRM: MoRA licence number]