Privacy Policy

Who we are

Clicktohotel is operated by [OWNER TO CONFIRM: company legal name], a Pakistan-based Hajj, Umrah and travel agency. In this policy "we" and "us" mean Clicktohotel. You can reach us using the details at the end of this page.

What we collect

• Contact details: name, email, phone and WhatsApp number.
• Travel details: passport information, date of birth, nationality, photographs, mahram/family relationships and vaccination records needed for visas.
• Booking details: packages, dates, rooms, special requests (such as wheelchair assistance) and payment records.
• Account details: sign-in email, password (stored encrypted by our sign-in provider) and security settings.
• Technical details: device, browser and pages visited, used to keep the website secure and working.

How we use it

• To quote, book and manage your package, hotels, flights, transport and visa.
• To contact you about your booking by email, phone or WhatsApp.
• To take and record payments and issue receipts and vouchers.
• To meet legal duties, including Pakistani and Saudi travel, tax and licensing rules.
• To send offers only where you have agreed; you can opt out at any time.

Who we share it with

We share only what each party needs to deliver your journey:

• Airlines and ticketing systems.
• Hotels in Makkah, Madinah and elsewhere.
• Visa processors and the authorities of the Kingdom of Saudi Arabia (including Nusuk).
• Transport, ground-handling and ziyarat providers.
• Payment providers and banks.
• Government bodies in Pakistan where the law requires it, such as the Ministry of Religious Affairs.

We do not sell your personal data.

Cookies

We use essential cookies and similar storage to keep you signed in, remember your language and protect forms from abuse. We use simple, privacy-friendly measurement of page visits to improve the site. You can clear cookies in your browser at any time; some features may then stop working.

How long we keep it

We keep booking and payment records for as long as the law requires for accounting and licensing purposes ([OWNER TO CONFIRM: record retention period]). Passport copies and visa documents are kept only as long as needed for your trip and any follow-up. Enquiries that do not lead to a booking are deleted or anonymised when no longer needed.

Your rights

You can ask to see, correct or delete your personal data, or withdraw consent for marketing. Some records must be kept by law. Contact us and we will reply within a reasonable time.

Security

Your data is stored with access controls and encryption. Only staff who need it to serve you can see it.

Contact

• Email: Hotels@Clicktohotel.com
• Phone / WhatsApp (Saudi Arabia): +966 59 790 0600
• Pakistan office: [OWNER TO CONFIRM: Pakistan office address]
• Ministry of Religious Affairs licence: [OWNER TO CONFIRM: MoRA licence number]